Returns & Exchanges

Your Satisfaction Matters to Us

At The Original Hub, we are committed to providing authentic, high-quality products and a reliable shopping experience.

We carefully select and inspect our merchandise before dispatch. However, we understand that sometimes a purchase may not meet your expectations.

1. Return Eligibility

Customers may request a return or exchange within 7 days of receiving their order, subject to the conditions below.

To qualify for a return or exchange:

• The item must be unused, unworn, and unwashed.

• All original tags and labels must remain attached.

• The product must be returned in its original packaging, where applicable.

• Proof of purchase or an order confirmation must be provided.

2. Exchanges

We understand that finding the perfect fit is important.

Exchanges for a different size or product may be accepted, subject to stock availability and the eligibility conditions above.

If the requested replacement is unavailable, we will discuss the available alternatives with you.

3. Non-Returnable Items

For hygiene and product protection reasons, the following items generally cannot be returned or exchanged for a change of mind:

• Underwear and other intimate apparel

• Socks that have been opened or worn

• Products that have been used, washed, damaged, or altered after delivery

• Items without their original tags, where tags were supplied

Sale or clearance items may have additional change-of-mind restrictions disclosed at the time of purchase.

These exclusions do not affect any rights customers may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs where relevant.

We will review the matter and arrange an appropriate solution in accordance with applicable consumer protection laws.

5. Return Shipping Costs

For approved change-of-mind returns or size exchanges, return shipping costs are generally the customer's responsibility.

If an item is defective, incorrect, or damaged upon arrival, we will address reasonable return shipping costs as required by applicable law.

6. Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method, where possible.

Refund processing times may vary depending on the payment provider.

7. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team through the Contact Us page on our website.

Please provide:

• Your full name

• Your order number

• The item you wish to return or exchange

• The reason for your request

• Photographs, if the item is damaged or defective

Please wait for return instructions before sending any merchandise.

8. Our Commitment

At The Original Hub, customer satisfaction and trust are central to everything we do.

We aim to handle every return or exchange request fairly, transparently, and professionally.

The Original Hub — Real Brands. Real Quality. Real Value.