Frequently Asked Questions (FAQs)

Everything You Need to Know About Shopping With Us

Welcome to The Original Hub! We've put together answers to some of the most common questions to make your shopping experience as simple and enjoyable as possible.

1. Are your products 100% original?

Absolutely! At The Original Hub, we are committed to offering only genuine, authentic merchandise. Our products are sourced from reputable retailers and outlets in Australia.

We do not sell counterfeit or imitation products.

2. Where do your products come from?

Our products are carefully selected and purchased from established Australian retailers and outlets.

We bring authentic international brands closer to customers in Lebanon at competitive prices.

3. What brands do you sell?

Our collection includes internationally recognized brands such as Nike, Adidas, Puma, Calvin Klein, Tommy Hilfiger, Under Armour, and more.

Brand availability may vary depending on our latest collections.

4. Are you an official retailer of these brands?

The Original Hub is an independent retailer. We are not officially affiliated with, sponsored by, or endorsed by the brands featured in our store.

All brand names and trademarks belong to their respective owners.

5. Do you deliver throughout Lebanon?

We aim to serve customers across Lebanon, subject to courier coverage and delivery availability.

For additional information, please visit our Delivery Information page.

6. How long does delivery take?

Delivery times depend on your location, product availability, and shipping arrangements.

Estimated delivery times will be communicated when your order is confirmed or during checkout, where available.

7. How much does delivery cost?

Delivery fees may vary depending on your location and order details.

Any applicable delivery charges will be communicated before your purchase is finalized.

8. How do I choose the right size?

We recommend consulting our Size Guide before placing your order.

Since sizing may vary between brands and styles, we also encourage customers to review individual product descriptions.

9. Can I return or exchange an item?

Eligible items may be returned or exchanged in accordance with our Returns & Exchanges Policy.

Please review that policy for eligibility requirements, timeframes, and instructions.

10. What if I receive a damaged or incorrect product?

Please contact us promptly through our Contact Us page, providing your order number and photographs where relevant.

We will review the issue and work toward an appropriate solution.

11. Are all products brand new?

Our products are offered as brand-new merchandise unless a product listing clearly states otherwise.

12. Do you restock sold-out products?

Some products may be available in limited quantities, depending on retailer availability.

Restocking is not always guaranteed, so we recommend purchasing your preferred items while they are available.

13. Can I cancel or modify my order?

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request before dispatch, subject to order status and applicable policies.

14. How can I contact The Original Hub?

You can reach us through the Contact Us page on our website.

We're always happy to assist with product information, sizing, orders, and general inquiries.

15. Why should I shop at The Original Hub?

Because we believe authentic international fashion should combine quality, style, and value.

Our products are personally sourced from Australia, carefully selected, and offered with a commitment to transparency and customer satisfaction.

The Original Hub — Real Brands. Real Quality. Real Value.

Sourced in Australia. Delivered in Lebanon.